Frequently Asked Questions - Returns and Refunds
What is your return policy?
We guarantee your complete satisfaction with the products we sell from our stores, or on our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund promptly, as long as the product package has not been broken and the product has not been used. Proof of purchase would be required. If a product is faulty, we will send it back to the manufacturer, and replace the product for you immediately. If you do not wish to have the same product, you may choose another, or we will issue you with a refund. If you have any questions please contact us on 021 461 3190.
How can I return merchandise?
The best way to return good is to bring it into one of our stores and speak to a member of staff who will then advise you on what your different options are. When returning goods, please bring your invoice or receipt. If you are not able to bring your goods in to our store, please contact us on 021 461 3190 or email us and we will try our best to assist you in making arrangements to return the goods in a safe manner.