Frequently Asked Questions - Ordering
How do I change my order?
If you wish to change an order please contact our sales department as soon as possible on 021 461 3190 or email us.
What about backorders?
Our products are sometimes backordered. In this case one of our sales consultants will notify you, and will let you know when it is expected to be restocked. You can decide if you want to wait for the item or if you would like a refund. If the backordered item is part of a larger order, we can send the rest of the order and send the backordered item as soon as it comes in. You will not be charged additional delivery charges for the backorderd items sent at a later stage
How do I cancel my order?
On reciept of a final order we do processing immediately. It will usually be completed within the day, and be sent for delivery that day or the next. If you were wanting to cancel an order, it might be possible if you were to contact our sales department (021 461 3190) on the day of ordering. Please note: To best serve our customers we process orders immediately upon receipt. During the checkout process you may make changes to your order but once it has been submitted, your order cannot be altered. Our goal is to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery. We do offer a 100% satisfaction guarantee on all of our products so you can return anything you purchase.
Do you send order confirmations?
We automatically send you an e-mail confirmation of your order, usually within an hour of when your order was placed. You can also check this by viewing your sales history in 'my account'.
What if I don't receive a confirmation of my order?
If you don't receive confirmation of your order within 24 hours please contact us at our offices on 021 461 3190, and one of our agents will check our system for your order. You can also check your sales history in 'my account'.
Do we deliver outside of South Africa
Unfortunately we only deliver within South Africa. If you do not live in South Africa but would like to place an order, please feel free to do so BUT either supply us with an address within South Africa that we can send your order to (and where you can arrange delivery outside of South Africa yourself) or you can arrange for a courier to collect the order from our shop
How long do deliveries take?
Deliveries within Cape Town are done daily, whereas if a product has to be couriered within the country it will take up to 5 days. Delivery time may be dependant on your order and your delivery address. We will do our best to get your goods to you as soon as possible, however if we need to wait for your goods from one of our suppliers this may delay the process. If we do not have stock of an item ordered, we will inform you and ask if you would like to wait until we receive stock again or if you would prefer a refund. Delivery within Cape Town is free.
What are your delivery charges?
Delivery within Cape Town is free! Standard deliveries outside of Cape Town will be charged at a flat rate of R150.00. Should your order be a large order with very heavy items, we may need to contact you to increase the delivery charges. This will only be done if the costs are excessive and we will confirm it with you before we proceed