Frequently Asked Questions
Do you deliver the gift I purchased for the bridal couple?
Yes we do. We will deliver all of the gifts ordered online at the same time, whenever and wherever the couple requests.
Will you wrap the gifts?
Yes, all wedding gifts are wrapped in beautiful wedding wrapping paper.
How will the couple know who a gift is from?
On the website, when purchasing from a bridal registry list, there is the option of writing a “virtual card” which will be attached to the relative gift. The couple will also receive a list after their wedding with a list of the items bought, and the names of people that bought them.
What if I want to check what has been bought on my registry or add something else to it?
There is on option in the “Bridal Registry” section that allows the “bride” or “groom” to login to their registry. The'bride' or 'groom' will be able to search through their registry and view what items have been sold and what items are still available. There is also the option to add more items to your registry if most of the gifts have been bought or if something else has caught your eye on the website.
What if I want to return a gift?
If for any reason you are not completely satisfied with your gift, we will either replace it or exchange it for another item or with a Banks gift card for the amount of the return.
How do I search for a product?
There are three ways to search on our site:
1. "Keyword" search. Type in a keyword (eg: Chef Knife) and the search engine will take you to the corresponding results page.
2. The "Brand" field: allows you to look for products by a certain manufacturer, i.e., "Maxwell & Williams" or "KitchenAid". This feature appears on the main navigation tool bar, and select from the pull down menu which brands' products you'd like to see.
3. The “Products” field: allows you to look for different products in their various categories, i.e., “Glassware” or “Crockery”
How do I change my order?
If you wish to change an order please contact our sales department as soon as possible on 021 461 3190 or email [email protected]
What about backorders?
Our products are sometimes backordered. In this case one of our sales consultants will notify you, and will let you know when it is expected to be restocked. You can decide if you want to wait for the item or if you would like a refund. If the backordered item is part of a larger order, we can send the rest of the order and send the backordered item as soon as it comes in. You will not be charged additional delivery charges for the backorderd items sent at a later stage
How do I cancel my order?
On reciept of a final order we do processing immediately. It will usually be completed within the day, and be sent for delivery that day or the next. If you were wanting to cancel an order, it might be possible if you were to contact our sales department (021 461 3190) on the day of ordering. Please note: To best serve our customers we process orders immediately upon receipt. During the checkout process you may make changes to your order but once it has been submitted, your order cannot be altered. Our goal is to make sure that when you place your order we begin processing it right away to provide you the best service and quickest delivery. We do offer a 100% satisfaction guarantee on all of our products so you can return anything you purchase.
Do you send order confirmations?
We automatically send you an e-mail confirmation of your order, usually within an hour of when your order was placed. You can also check this by viewing your sales history in 'my account'.
What if I don't receive a confirmation of my order?
If you don't receive confirmation of your order within 24 hours please contact us at our offices on 021 461 3190,or email [email protected] You can also check your sales history in 'my account'.
Do we deliver outside of South Africa
Unfortunately we only deliver within South Africa. If you do not live in South Africa but would like to place an order, please feel free to do so BUT either supply us with an address within South Africa that we can send your order to (and where you can arrange delivery outside of South Africa yourself) or you can arrange for a courier to collect the order from our shop
How long do deliveries take?
Deliveries for Cape Town within 1 to 3 working days. Countrywide deliveries within 2-5 working days.
What are your delivery charges?
Delivery within Cape Town is R79 up to R499 and thereafter free delivery. Countrywide the delivery fee is R150 up to R499 and thereafter delivery is free.
What method of payment do you accept?
Banks accepts:
1. Visa™, Master Card™, Discover Visa™ and Diners Club Visa™ credit cards.
Credit Cards only! Unfortunately no debit cards at this stage
Is it safe to use my credit card?
Yes, we encrypt all information that's sent via the Internet.
What if I have a question about a product?
Underneath all of our products on the site we have tried to give as much information as possible about that specific product. (Click on the actual picture or the “More Info” icon). If this information is not sufficient, please do not hesitate to contact us by email or call us at the shop in Cape Town on +2721 461 3190 or email [email protected]
What if I see something in a store and not online?
These products would generally be new products and will eventually be available online if they are not there already. There will, however, be items on the website that you will not find in the store, as these items will only be available to website users at special prices not received in-store. If there is something else that you require and you have not found it in our stores or on the website, please contact Brigida via e-mail on [email protected] and he will try and locate whatever you desire. There isn't much that we can't find!
What is your return policy?
We guarantee your complete satisfaction with the products we sell from our stores, or on our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund promptly, as long as the product package has not been broken and the product has not been used. Proof of purchase would be required. If a product is faulty, we will send it back to the manufacturer, and replace the product for you immediately. If you do not wish to have the same product, you may choose another, or we will issue you with a refund. If you have any questions please contact us on 021 461 3190.
How can I return merchandise?
The best way to return good is to bring it into one of our stores and speak to a member of staff who will then advise you on what your different options are. When returning goods, please bring your invoice or receipt. If you are not able to bring your goods in to our store, please contact us on 021 461 3190 or email us and we will try our best to assist you in making arrangements to return the goods in a safe manner.
How does the wishlist or Save to Order work?
Allows the saving of cart contents for later purchase, repeat purchase, or for sending to friends as an email.
You can create a wishlist which you can send to friends and family - ask them to let you know if they have spoilt you and bought anything from the list so you can keep track and avoid duplicate purchases. (We cannot keep track of it unless you send us a copy of your wishlist too)
You can also just save your order - so you can show it to your partner and make the final decisions together, or buy it at a later stage that is more suitable for you.
To view your wishlist, login (or if you are already logged in, click on login) and it will take you to the "My Accounts" page. Right next to the "My Accounts" icon is the " My Wishlist" icon. Click on on this icon to view all your saved orders.
Here you will be able to load your order, email it to a friend or delete it
If you have any questions, don't hesitate to contact us.